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Return Policy

1. Incorrect Book/Not As Described/Damaged

You're eligible for a full refund of the purchase price, including original shipping costs, if your return is the result of an error on the bookseller's part. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. To receive a refund, you must return your item directly to the bookseller within 30 days of the estimated delivery date and in the same condition you received it in.


2. Book Did Not Arrive

You're eligible for a full refund of the purchase price, including shipping costs, if your book hasnt arrived as of the Estimated Delivery Date, up until 30 days past. If the bookseller provides tracking information indicating the book has arrived, the refund request is void.

In cases where the book is returned to the bookseller for any of the following reasons, the refund price includes book price only: incomplete address, unclaimed, returned to sender, or similar.

3. How to Initiate a Return:

Contact us for instructions on initiating a return and tracking it online. Innovation Coach will also keep you updated throughout the process by e-mail.